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Employability skills communication MCQ Questions ITI [PDF]

Employability skills communication MCQ Questions Employability Skills communication skills MCQ questions and answers common for all trades i...

Employability skills communication MCQ Questions

Employability Skills communication skills MCQ questions and answers common for all trades iti 1st year chapter 2 NIMI New Notes with E-Book pdf download

1. Renu thinks about expressing her thanks to her friend Rita for helping her before exams. Which of the following options will best suit the situation?

a) Rita I’m so sorry

b) Rita, thank you for all your help

c) Rita, I’ll see you later

d) Rita, thanks

Ans. b


2. Your friend makes a mistake and you want to point out to him. Which of the following options will best suit the situation?

a) I need to talk to you about something

b) I’m sorry

c) You are a bad person

d) Can we eat something

Ans. a


3. The teacher said, “Write the topic of the experiment on the top right corner of the page” is

a) A clearly communicated instruction

b) A Friendly request

c) Not clear to understand

d) An apology to a friend

Ans. a


4. In effective communication, one has to

a) Keep listening always

b) Keep speaking always

c) Listen carefully and speak usefully

d) Listen and speak carelessly

Ans. a


5. When the communicator uses harsh words to point out errors it will

a) Be well received         

b) Lead to more problems

c) Solve the issue            

d) Help the receiver

Ans. b


6. When you say “I’ve topped the class this year!” your voice will sound

a) Sand and depressed                 

b) Doubtful and down

c) Excited and confident                              

d) Arrogant and proud

Ans. c


7. People who read news on television need to maintain proper levels of

a) Voice

b) Posture

c) Eye contact

d) All of the above

Ans. d


8. ‘Hey, I am saran. I am from Ahmedabad. I am really fond of running and travelling!’ is a

a) Formal introduction

b) Informal introduction

c) Both of the above

d) None of these

Ans. b


9. When you shake hands with an interviewer, it has to be

a) Tight and firm

b) Firm and confident

c) Loose and quick

d) Sweaty and tight

Ans. b


10. When you chat with new friends, you can speak about your

a) Technical skills

b) Hobbies

c) Financial issues

d) Qualifications

Ans. b


11. The top communication skills that can helps in one’s career are

a) Listening and confidence

b) Friendliness and open-mindedness

c) Non-verbal communication

d) All of the above

Ans. d

12. What does to “hold on” during telephone call mean?

a) To hold the phone well

b) to wait for a short time

c) to put the phone down

d) to switch on a phone

Ans. b


13. Which one of these phrases is not related to a telephone call?

a) make up

b) pick up

c) hold on

d) call back

Ans. a


14. It is necessary to be polite while speaking on the phone.

a) True

b) False

Ans. a


15. What would do if someone gives messages during a telephone call?

a) refuse to note down if you don’t want to pass the message

b) request to wait till you get pen and paper to take down

c) ask the caller to talk later

d) none of the above

Ans. b


16. When you are not able to repair an equipment in time

a) You can tell the customer to wait for one week as you have other jobs

b) You can request the customer to give you one more week

c) You can ask the customer to go to another company if he/she wants

d) you can hide yourself when the customer comes

Ans. b


17. You must ask the callers before you put on hold

a) True

b) False

Ans. a


18. Slang words and impolite words are not prevented in formal phone calls.

a) True

b) False

Ans. b


19. Rasheed picked up the phone means

a) he took a phone that was lying down

b) he kept the phone up in the table

c) he answered the phone

d) none of the above

Ans. c


20. A well-written letter of application and resume help in creating a good first impression.

a) True                  

b) False

Ans. a

21Resume is a brief description of one’s qualifications, skills and experience.

a) True                  

b) False

Ans. a


22. Leave letters written to the instructor and principal are informal letters, as you meet them in your institute almost every day.

a) True

b) False

Ans. b

23. NCVT means

a) Natinal centre for vocational training

b) National Council for vocational training

c) National cricket for vocational training

d) National centre for vocational training

Ans. b


24. Resume introduce applicants to employers.

a) True

b) False

Ans. a


25. We can write anything in resumes. We do not have to prove everything

a) True

b) False

Ans. b

26. Non-verbal communication includes spatial distance, bodily movements, appearance, eye contact and facial expressions.

a) True

b) False

Ans. a


27. Appropriate body language and neat appearance help achieve success in interviews as the give confidence.

a) True

b) False

Ans. a


28. Looking into the speaker’s eyes while listening and listener’s eyes while speaking shows one as a confident person.

a) True

b) False

Ans. a

29. How should one greet people?

a) with a sad face

b) with a pleasant smile

c) with an angry face

d) with fear

Ans. b


30. Personal hygiene includes

a) shiny teeth, clean hair & nails

b) stained teeth, clean hair & nails

c) stained teeth, dirty hair & clean nails

d) stained teeth, dirty hair & nails

Ans. a


31. Playing with phone or other objects while listening to someone is good behaviour.

a) True

b) False

Ans. b


32. Lack of awareness of the difference between good and bad touch leads to unwanted experiences.

a) True

b) False

Ans. a


33. Which one of the following is an example of bad touch

a) pat from the teacher

b) dad giving bath to you as a small child

c) brother pulling your cheeks

d) stranger touching you when you are alone

Ans. d


34. Bad touch is when someone I don’t know touches me or hits me.

a) True                  

b) False

Ans. a


35. When someone you do not know touches you, it is good to

a) shout ‘NO’ loudly

b) go away from the person/place

c) tell an elder of someone trusted

d) all of the above

Ans. d


36. I feel bad, hurt, sad and scared, when I experience a bad touch.

a) True                  

b) False

Ans. a


37. I feel good, happy, loved and protected, when I experience a good touch

a) True                  

b) False

Ans. a


38. Most interviews have the question “Tell me about yourself” Why?

a) The interviewer expects a short and quick introduction of the candidate.

b) The interviewer expects to know about the family of the candidate.

c) The interviewer wishes to know the name of the candidate.

d) The interviewer wants to know where the candidate studies.

Ans. a

39. When one starts looking for the job the first step is to

a) Identify the right job for you

b) Apply for all the jobs

c) Check for pay scales of the job

d) Go for interviews

Ans. a


40. If an interview is scheduled at 10 am in the morning, it is better to reach the venue at

a) 10 a.m.

b) 10.30 a.m.

c) 9.30 a.m.

d) 7 a.m.

Ans. c


41. The folder for interview preparation should contain

a) Resume

b) identity cards

c) markshees

d) All of the above

Ans. d


42. If you are not selected at the end of an interview it is good to

a) reply thanking the employer for this opportunity

b) discourage other candidates

c) leave the place immediately

d) ask the reason for not being selected

Ans. a


43. When you asked about your interests other than academics, your answer should be

a) genuine         

b) imaginary      

c) irrelevant       

d) funny

Ans. a


44. The Curriculum Vitae should be written containing

a) facts                                

b) opinions

c) false statements        

d) none of the above

Ans. a


45. Pick the don’t when participating in the group discussion.

a) maintain eye contact while speaking

b) speak clearly and sensibly

c) allow others to speak

d) listen to others carelessly

Ans. d


46. Pick the best way to respond to the question ‘Shall we start the discussion?’

a) To conclude

b) But, don’t you think

c) Yes, let’s start

d) To sum up

Ans. c


47. When you speak to a person, you need to

a) Look at the person in a friendly manner

b) Stare at the person

c) Look away from the person

d) Look at the floor

Ans. a


48. When a person disagrees with our opinion, we should

a) Argue strongly

b) Fight with the person

c) Listen to his/her view

d) keep quiet

Ans. c


49. Pick the apt phrase you should use when somebody asks you, ‘Can you tell me more about this?

a) You are most welcome.

b) Thanks a lot

c) Of course

d) Really?

Ans. c


50. When members get diverted and speak different ideas not related to a given topic, what would you do?

a) Tell them that they do not know the rules of a discussion

b) You keep talking only about the topic

c) Alert them and bring them back on track

d) Leave the discussion

Ans. c


51. What can be done to avoid repeating the ideas that others have already told?

a) We should express our idea even if it is the same

b) We should listen carefully to avoid repetition

c) We should apologise for repetition

d) We can listen randomly

Ans. b


52. How do you ask for clarification?

a) That’s true

b) Can you please clarify...?

c) Oh, I see.

d) Thank you for your help

Ans. b


53. You apply for an apprenticeship to your dream company but you receive a rejection mail. How will you handle the situation?

a) You get depressed                                    

b) You feel worthless

c) You thank them and move on                              

d) You send them an angry mail

Ans. c


54. When you fail an exam you had prepared well you

a) Feel you are unlucky

b) Analyse what went wrong

c) Lock yourself up in a room

d) You complain to your friends

Ans. b


55.  A famous company has made an open call for hiring freshers. What will you do?

a) Think you’ll not make it anyway

b) Prepare a good resume and apply

c) fear rejection

d) Tell everyone that you are applying

Ans. b


56. When someone asks how much you value yourself, your answer will be

a) I don’t know

b) I am not valuable

c) I value myself a lot

d) None of the above

Ans. c


57. When others say hurtful things about us we should

a) value their words and believe it

b) Ignore such ideas and believe in ourselves

c) Talk hurtful things about them

d) Behave according to their words

Ans. b


58. If  you are unable to continue your studies in school or college

a) You can learn from experience

b) You become illiterate

c) You cannot achieve anything

d) You have to depend on others forever

Ans. a


59. How do successful people handle failure?

a) They learn from their mistakes

b) They get demotivated

c) They blame others

d) They give up their ambitions

Ans. a           


60. Identify the short term goal from the following

a) Maintaining good health

b) Leading a happy life

c) Being helpful

d) Learning to drive a car

Ans. d


61. Identify a long term goal form the following

a) Mastering typing skills

b) Working for a reputed company

c) Using a computer

d) Learning a foreign language

Ans. b


62. Once we enter to a workplace, our communication has to be

a) Personal

b) careless

c) Professional

d) Useless

Ans. c


63. The people with whom you will have to communicate at the workplace include.

a) mostly friends

b) supervisors and co-workers

c) family members

d) classmates

Ans. b


64. Which of the following should be avoided while communicating at the workplace?

a) Eye contact

b) Crossing arms

c) Smile

d) Looking at your phone

Ans. d


65. What is the basic need for people at workplace to communicate?

a) people have different understanding about their work

b) for a smooth operation of the work in hand

c) to help and encourage each other

d) all of the above

Ans. d


66. What kind of emotional barriers can be overcome when people communicat?

A) fear

b) mistrust

c) jealousy

d) Both a and b

ans. d


67. Men and women have different ways to communicating at the workplace. Understanding these differences relates to

a) cultural sensitivity

b) gender sensitivity

c) religious sensitivity

d) political sensitivity

Ans. b


68. Which of the options below need to followed strictly at the workplace?

a) requests of fellow workers    

b) policies and safety manuals

c) choice of food                              

d) none of the above

Ans. b


69. When you check your watch frequently while speaking to a supervisor, he or she will get

a) excited           

b) upset

c) irritated          

d) surprised

Ans. b


70. Professional networking are extremely beneficial because

a) they make a large group of friends

b) it is fun to know many people

c) they can help us find good opportunities

d) they can solve all our problems

Ans. c


71. Effective and easy ways to create a professional network are

a) Join online networking websites like linkedin, etc.

b) attend job fairs organized by both government and private companies

c) keep in touch with your teachers and fellow students

d) all of the above

Ans. d


72. It is useful to get recommendations and endorsements from

a) family members          

b) friends

c) school teachers            

d) former colleagues and friends

Ans. c


73. One effective way to make our social presence felt is

a) create a page about us on social media

b) keep sending messages to people about our qualifications

c) keep sharing images and videos

d) maintain secrecy about ourselves

Ans. a


74. Keeping our resume and contact card ready during networking events can help us find

a) good friends                                 

b) job opportunities

c) unwanted companions             

d) old friends

Ans. b


75. Why should we keep personal information private in social media?

a) our families will know about it otherwise

b) potential employers will do a backgrounds check

c) our friends will share it to others

d) social medial will steal our information

Ans. d


76. Professional networking can be done through

a) online only                                                     

b) face-to-face communication

c) both online and face-to-face                 

d) none of the above

Ans. c


77. Linkedin is a website that can be used to

a) meet new members of our profession

b) share photos and videos

c) watch movies

d) wish people on their birthdays

Ans. a


78. Job fairs are great places for professional networking because

a) you can find like-minded people here

b) you can meet prospective employers there

d) you can learn about opportunities available in your field

d) all of the above

Ans. d


79. How often will you contact people in your professional network?

a) whenever you need something

b) communicate only when they contact you

c) keep calling them everyday

d) maintain a regular and meaningful communication

Ans. d