Employability skills 2nd year Communication Employability skills communication MCQ questions for (second) 2nd year ITI semester 2 exams prep...
Employability skills 2nd year Communication
Employability skills communication MCQ questions for (second) 2nd year ITI semester 2 exams preparation with pdf download free.
1. How can we be more disciplined?
a) Be punctual
b) Respect every individual
c) Be neat and clean
d) All the above
Ans. d
2. Which words describe naming words according to colour, shape, size, quantity, feel, sound?
a) Naming words
b) Action words
c) Describing words
d) Pronoun
Ans. c
3. The singular form of lenses is?
a) Lens
b) Len
c) Lense
d) Lenses
Ans. a
4. Which word is an adjective?
a) Beautiful
b) Park
c) Wave
d) Sea
Ans. a
5. Open-ended questions are those which can be answered by a simple ‘yes’ or ‘no’.
a) True
b) False
Ans. b
6. Productivity can be increased by offering
a) Training only
b) Jobsite Experience only
c) Both Training and Jobsite Experience
d) None of the above
Ans. c
7.Workplace safety include protection of the workers against ______
a) weather
b) chemicals
c) dust
d) all of the above
Ans. d
8._____ protect hands from cuts, burns or harmful liquids.
a) Goggles
b) Gloves
c) Ear plugs
d) helmets
Ans. b
9. BIS stands for _____
a) Bureau of Indian standards
b) Bureau of international standards
c) Bureau of Indian states
d) Board of Indian standards
Ans. a
10. Sometimes it is difficult to choose the perfect emoji to express our feelings.
a) true
b) false
Ans. a
11. When we strongly feel or react in particular situations or with particular people, we are using our ______
a) emotions
b) health
c) money
d) none
Ans. a
12. We must learn to accept all emotions and manage it in the right way.
a) True
b) False
Ans. a
13. What is the process of formally introducing oneself called?
a) hiring
b) decision
c) self-introduction
d) seeking
Ans. c
14. A good self-introduction will help in making a _____ decision.
a) chatting
b) transfer
c) hiring
d) family
Ans. c
15. All of us ______ on completion of the course.
a) feel bored
b) search for jobs
c) sleep
d) play
Ans. b
16. ITI trainees meet industry professionals during
a) internships & apprenticeships
b) personal travel
c) shopping
d) none of the above
Ans. a
17. Good self-introduction help to make
a) negative impression
b) money
c) good positive impression
d) none
Ans. c
18. Self-introduction should show how _____ your are.
a) dull
b) confident
c) angry
d) weak
Ans. b
19. A quick summary of yourself is called an
a) angry tone
b) easy speech
c) elevator pitch
d) emotional talk
Ans. c
20. The most frequently asked question in an interview is
a) tell me about yourself
b) feedback
c) what is quarantine?
d) where is my pen?
Ans. a
21. Things one must not do during an interview include
a) repeat things mentioned in the resume
b) talk about one’s weakness
c) mention too many hobbies
d) all of the above
Ans. d
22. Things one must follow while attending an interview include
a) being confident
b) giving a firm handshake
c) greet and thank formally
d) all of the above
Ans. d
23. Feedback means
a) sharing what went well
b) offering suggestions for improvement
c) highlighting the good things
d) all of the above
Ans. d
24. Everything about a person on the internet like profile on Facebook, twitter and instagram is called
a) online profile or digital footprint
b) social media
c) ecosystem
d)networking
Ans. a
25. Hiring companies check the candidate’s online profile to assess them.
a) true
b) false
Ans. a
26. Identify the professional networking platform from the given options.
a) Facebook
b) Snapchat
c) Linkedin
d) WhatsApp
Ans. c
27. What are the basic requirements to build a Linkedin profile?
a) an active email
b) an active mobile number
c) an introduction to your own self
d) all of the above
Ans. d
28. When you explore linkedin to know about companies, its employers, get industry updates, etc. You are exploring it
a) none
b) networking
c) building your brand
d) as a research tool
Ans. d
29. Giving information in a manner that does not attack a person, but brings possible changes to the behaviour is called
a) suggestion
b) pleasing
c) effective feedback
d) none
Ans. c
30. Feedback can be given about
a) an employee
b) a company
c) a product
d) all of the above
Ans. d
31. A seller takes feedback from a customer to
a) understanding the customer’s reaction
b) to improve the product & service
c) to serve the customer better
d) all of the above
Ans. d
32. Positive feedback is
a) good
b) encouraging
c) helps one understand their strengths
d) all of the above
Ans. d
33. Everything loves to receive
a) positive feedback
b) negative feedback
c) nothing
d) all of the above
Ans. a
34. When someone receives negative feedback about his/her poor listening skills, it is his/her
a) strength
b) area of improvement
c) technique
d) all of the above
Ans. b
35. To improve your listening skills and become a better communicator, you need to
a) start listening actively
b) ignore listening
c) be indifferent
d) listen partially
Ans. a
36. One cannot use feedback as an opportunity to insult someone.
a) True
b) False
Ans. a
37. When we take time to think and pay attention to our thoughts, emotions, decisions and behaviour, it is called
a) a constructive criticism
b) positive feedback
c) negative feedback
d) self-reflection
Ans. d
38. When we self-reflect, we try to find out
a) what we are thinking
b) what we are feeling
c) what we really want and how we are behaving
d) all of the above
Ans. d
39. One can control, one’s
a) behaviour
b) thoughts
c) oneself
d) all of the above
Ans. d
40. One cannot control
a) thoughts of others
b) one’s employers
c) one’s parents
d) all of the above
Ans. d
41. When we speak to ourselves
a) is self-talk
b) influence our thoughts and actions
c) can be positive or negative
d) all of the above
Ans. a
42. Official conversations are part of
a) informal communication
b) formal communication
c) resumes
d) families
Ans. b
43. Informal workplace communication
a) help build friendships
b) make the workplace fun-filled
c) help an employee feel enthusiastic
d) all of the above
Ans. d
44. Formal communication is
a) sharing official information about the workplace
b) professional
c) bound by the rules and regulations in the workplace
d) all of the above
Ans. d
45. Informal communication is
a) based on personal relations like friends, peers, family
b) free from organizational rules
c) mostly casual in nature
d) all of the above
Ans. d
46. Conversation between family members at home or casual conversation between employees is
a) formal communication
b) discussion
c) none
d) informal communication
Ans. d
47. Single strand communication, gossip, cluster and probability are example of
a) informal communication
b) feedback
c) formal communication
d) burger feedback
Ans. a
48. Giving respect to gender includes
a) avoiding use of slang or abusive language
b) avoiding making gestures, postures or facial expressions that are inappropriate
c) avoiding reinforcement of gender stereotypes
d) all of the above
Ans. d
49. Informal communication must be avoided for
a) business
b) customer interaction
c) formal emails
d) all of the above
Ans. d
50. Using words through speaking or writing to share information, thoughts or ideas is called
a) non-verbal communication
b) feedback
c) verbal communication
d) none
Ans. c
51. Good verbal communication
a) helps to communicate clearly
b) confuses people
c) is disrespectful
d) is rude
Ans. a
52. Clear and polite communication is a very important skill in the workplace.
a) True
b) False
Ans. a
53. Verbal communication includes
a) talking to boss/supervisor at work
b) addressing customer problems
c) talking to customers
d) all of the above
Ans. d
54. For effective verbal communication in the workplace, one has to
a) speak loud and clear
b) know who you are talking to
c) show respect to the person spoken to
d) all of the above
Ans. d
55. We may ask questions when we do not understand the speaker without interrupting him/her.
a) True
b) False
Ans. a
56. Making a telephone call to your employer, interviewer, supervisor and others is an example of
a) non-verbal communication
b) interviews
c) verbal communication
d) all of the above
Ans. c
57. When we write letters, emails, messages, etc. We are using
a) employability
b) verbal communication
c) non-verbal communication
d) none
Ans. c
58. Verbal communication includes
a) formal letters
b) informal letters
c) job application
d) all of the above
Ans. d
59. While making a telephone call, it is important to
a) introduce yourself and the company
b) give reason for the call and speak clearly
c) listen to what the other person is saying and ask for permission before putting them on hold
d) all of the above
Ans. d
60. bWhile making a telephonic call, you need to
a) make sure your message is communicated clearly
b) take messages properly
c) summarize the call before you end it
d) all of the above
Ans. d
61. When we write formal letters, we need to
a) start with a greeting and add subject to explain the purpose of the letter
b) introduce yourself briefly mentioning why you are writing the letter
c) end the letter by thanking
d) all of the above
Ans. d
62. Rahul is writing a letter to his supervisor seeking leave for two days. Rahul’s letter is
a) formal letter
b) informal letter
c) non-verbal communication
d) all of the above
Ans. c
63. Good letters of application, formal letters, resumes and CVs help
a) to create a good first impression
b) to be non-verbal
c) good listeners
d) all of the above
Ans. a
64. Communicating without words using only gestures, body language, facial expressions, etc., is called
a) feedback
b) verbal communication
c) interviews
d) non-verbal communication
Ans. d
65. In non-verbal communication we make use of
a) bodily actions
b) facial expressions and eye contact
c) posture and appearance
d) all of the above
Ans. d
66. Communicating effectively includes
a) using the right words to express oneself clearly
b) using appropriate body language
c) listening to others during interactions
d) all of the above
Ans. d
67. Non-verbal communication happens through
a) facial expressions and eye contact
b) gestures and posture
c) spatial distance maintained and appearance
d) all of the above
Ans. d
68. Maintaining eye contact help in
a) the flow of conversation
b) figuring out the person’s interst
c) identifying the other person’s response
d) all of the above
Ans. d
69. Gesture include
a) using hands while talking
b) nodding the head
c) showing thumbs up
d) all of the above
Ans. d
70. The spatial distance to be maintained between individuals is greater in formal communication and minimum in informal communication.
a) True
b) False
Ans. a
71. While communicating, we must focus on
a) verbal communication – words we use
b) non-verbal communication – eye contact, body language, etc.
c) listening
d) all of the above
Ans. d
72. Open posture means
a) standing with back straight
b) head held high
c) maintaining eye contact
d) all of the above
Ans. d
73. Closed posture signals negativity. Closed posture means
a) Standing/sitting with shoulders dropped
b) back bent
c) crossed arms
d) all of the above
Ans. d
74. One has to learn to use appropriate gestures, greetings, postures, facial expressions, eye contact and, more importantly, dress professionally for an interview.
a) True
b) False
Ans. a
75. The ability to receive and accurately interpret messages in the communication process is called
a) listening
b) speaking
c) reading
d) writing
Ans. a
76. We listen to
a) gather information
b) respond to questions
c) get instructions to perform well as trainees, employees and citizens
d) all of the above
Ans. d
77. Good listening skills make workers
a) productive
b) irresponsible
c) crazy
d) all of the above
Ans. a
78. Listening involves understanding
a) the verbal message
b) interpreting tone of voice
c) interpreting posture and facial expressions
d) all of the above
Ans. d
79. Paying attention to the speaker, not interrupting, taking time to understand before asking questions or responding is
a) passive listening
b) lecturing
c) active listening
d) none
Ans. c
80. Barriers to listening include.
a) misunderstanding or misinterpretation
b) distraction-noise
c) too much information conveyed in a short time
d) all of the above
Ans. d
81. The society decides our gender roles about the way we
a) dress and careers we choose
b) eat and behave
c) talk, friends we have and games we play
d) all of the above
Ans. d
82. When the society decides how we need to behave and forced it on us, it is called creating
a) free society
b) equality
c) gender stereotypes
d) none
Ans. c
83. Boys are no allowed to cry in society, even though they feel emotions like crying. This is because society has created
a) equality
b) heroes
c) gender stereotypes
d) none
Ans. c
84. “Why do you need to study further? You need to be married soon.” This is an example of
a) gender stereotypes for girls
b) gender stereotypes for boys
c) equality
d) all of the above
Ans. a
85. Girls face gender stereotypes when they are expected to
a) cook for the family
b) sweep the floor
c) serve food and do other domestic work
d) all of the above
Ans. d
86. Boys are gender stereotyped to
a) go to work
b) take decisions for the family
c) ride a bike or cycle
d) all of the above
Ans. d
87. Advertisements always show a woman as the one who
a) cooks
b) takes care of kids
c) is weaker
d) all of the above
Ans. d
88. Movies portray song and scenes where women are _____ by men.
a) chased
b) teased
c) followed
d) all of the above
Ans. d
89. Movies portray men and women in their gender stereotype roles like
a) men are strong and women are weak
b) men can fight and women get scared
c) women need to be protected by men
d) all of the above
Ans. d
90. In a workplace, women employees need to be
a) treated properly
b) given respect the way men employees are
c) provided equal wages like men employees
d) all of the above
Ans. d
91. An important document to carry when attending an interview is
a) cover letter
b) resume
c) leave letter
d) none
Ans. b
92. A _____ is a summary of your personal experience, skills and education history.
a) feedback
b) letter
c) resume
d) story
Ans. c
93. The crucial step that all face while their careers is
a) feeling happy
b) facing an interview
c) going on a tour
d) relaxing
ans. b
94. ______ is a process where an employer and employee exchange their views, understand each other and find out if the correct candidate is placed in the right company for the right job.
a) apprenticeship
b) interview
c) internship
d) none
Ans. b
95. Identify the questions asked in an interview
a) tell us something about yourself
b) what are your hobbies
c) why did you choose to apply to this company
d) all of the above
Ans. d
96. Interviews can be
a) face-to-face
b) telephonic
c) online
d) all of the above
ans. d
97. We spend most of our time on our smartphones
a) watching and making videos
b) chatting with our friends
c) clicking and editing pictures
d) all of the above
Ans. d
98. Some applications that we have on our smartphones include
a) facebook
b) instagram
c) whatsapp
d) all of the above
Ans. d
99. Fake news means false stories that are sensational.
a) True
b) False
Ans. a
100. Some sources of fake news include
a) social media websites like facebook
b) fake news channels that use names of original channels
c) fake websites
d) all of the above
Ans. d
101. When customers are satisfied with our products/service, they
a) make repeated purchases
b) recommend it to others
c) keep in touch
d) all of the above
Ans. d
102. A good customer service executive should learn how to
a) identify customer needs
b) satisfy customers by making available the right product of service available to the right people at the right time
c) retain customers with effecting sales closing and after sales service
d) all of the above
Ans. d
103. customers generally _______ when they have a good experience.
a) recommend the brand to a friend
b) purchase more
c) write a positive review
d) all of the above
Ans. d
104. Customers generally _____ when they have a poor experience.
a) share the experience with a friend
b) stop doing business with the company
c) switch to a competitor
d) all of the above
Ans. d
105. Proper communication with customers can help to
a) retain customers
b) have customers recommend it to friends, etc.
c) repeat purchase from the company
d) all of the above
Ans. d
106. Customers generally ____ when they have a poor experience.
a) recommend to friends
b) continue doing business with the company
c) switch to a competitor
d) all of the above
Ans. c
107. Customers generally _____ when they have a good experience.
a) switch to competitor
b) purchase more
c) do not recommend it to friends
d) all of the above
Ans. b
108. We should always behave properly and in a civilized manner depending on the ______
a) place
b) people
c) time
d) all of the above
Ans. d
109. Workplace etiquette means to
a) wear proper clothes
b) avoid gossiping and talking loudly
c) treat everyone with courtesy and respect
d) all of the above
Ans. d
110. An employee comes late to office every day. He is not
a) silent
b) punctual
c) confident
d) clean
Ans. b
111. When you ask your supervisor for leave for a day, you need to
a) be polite
b) use formal mode of communication
c) greet and thank as appropriate
d) all of the above
Ans. d
112. When you happen to hear someone pass comments on a woman employee in the canteen, you will
a) talk to the person and request to follow professional etiquette in the workplace
b) bring it to the notice of your higher authorities
c) remind the person about POSH
d) all of the above
Ans. d
113. Men and women need to be treated equally in the workplace. It is good to avoid
a) commenting about women employees
b) harassing women employees
c) treating women employees badly
d) all of the above
Ans. d
114. When we speak to people in our workplace or people in authority, we need to
a) speak harshly and unmindful of gender
b) speak carefully and show respect in our choice of words
c) speak carefully and use abusive language
d) be rude and violent
Ans. b
115. The electronic form of formal written communication that can be sent through the internet to many people across the world is called
a) email
b) typing
c) printing
d) writing
Ans. a
116. The most effective way of formal communication is
a) chatting
b) tweeting
c) typing
d) email
Ans. d
117. CC in email means
a) chair copy
b) child copy
c) carbon copy
d) chart copy
Ans. c
118. BCC in email means
a) Blind chair copy
b) blind child copy
c) blind chart copy
d) blind carbon copy
Ans. d
119. When you send your resume through email, you are sending it as
a) driver
b) attachment
c) marked text
d) cookie advertisement
Ans. b
120. When your classmate is giving suggestions on your performance, you are receiving
a) customer interaction
b) elevator pitch
c) feedback
d) an award
Ans. c
121. Mock interviews help candidates
a) prepare for the real interview
b) rehearse how to perform in an interview
c) become confident to face real interviews
d) all of the above
ans. d
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